Najczęściej zadawane pytania

• Dial: +48 32 782 45 68
• E-mail: contact@equishop.com
• Facebook (Messenger): https://www.facebook.com/Equishoppl

We are available from Monday to Friday from 10.00 am to 6.00 pm.

An Equishop store employee will contact you within 14 days with a decision regarding your complaint.

Yes, you can. Please bring the faulty product with the filled-in complaint form to the store located in Katowice:

Equishop
Aleja Korfantego 105
40-161 Katowice
Poland 

The return policy time limit is 14 days, however we always do our best to process your return as soon as possible.

It is not possible to combine two separate orders as one delivery.

To register for an account on equishop.com, click the "Create an account" link in the upper left corner of the page. Then, enter the email address you would like to use to register. Finally, click the "Create an account" button.

In the next step, you will be asked to enter your First Name, Last Name, and set a password for your account. At the bottom you will have the possibility to subscribe to Equishop newsletter and confirm your wish to receive promotional offers from Equishop partners. After pressing the "Create an account" button you will be transferred to the administration panel of your account. In order to add an address, press "Add my first address". A message confirming the registration will be sent to your e-mail address.

You will be asked to enter the information necessary for processing your order and shipping. Remember to provide at least one phone number.

If your shipping address is different from your billing address, you can add it using the "My Addresses" button and then the "Add New Address" option.

You can also register during checkout. When your shopping cart is ready and you proceed to checkout you will be automatically redirected to the sign in page. In this step you can also shop without creating an account.

The gift card can be found here: https://www.equishop.com/en/gift-card

After going to the page, you will see the order form where you can decide on the method of ordering the card (step 1). You can print the card yourself or have it sent directly to the recipient's e-mail address on a specified date.

In the next step, select the gift card template and confirm the selection with the "Continue" button.

In the final step, "Gift Card Information," specify the value of the card and fill in yours and the recipient's first and last name. You can also enter up to 200 characters of text that will then be printed on the gift card. Once you press the "Add to cart" button, you will be able to proceed to checkout or add other products to the cart.

Please use the available size charts to find the right size for the product. Most products have size charts displayed on the product page.

However, if there is no size information on the product page, please contact us, we will gladly help you find the right size.

For assistance, please contact us by phone at +48 32 782 45 68, e-mail to contact@equishop.com or via Messenger.

The saddle fitting service is provided by a highly qualified saddle fitter. The professional takes all necessary measurements and, based on these, adjusts the saddle so that you receive a custom-made product.

For more information, visit https://www.prestigeitaly.com/en/customization.xhtml or contact us.

Saddle fitting service is not limited to those who buy a saddle from us. The saddle fitting service is also available to customers who want to adjust their current saddle.

This service is addressed to all Prestige Italy saddle owners.

For more information, visit https://www.prestigeitaly.com/en/customization.xhtml or contact us.

Equishop offers a saddle fitting service. The service may include only a change of shoulder width or a complete adjustment of the saddle to the anatomical structure of your horse's back.

There is an additional charge for this service.

For more information about the service, please visit https://www.prestigeitaly.com/en/customization.xhtml or contact us.

We offer all riding equipment for the youngest riders. We have breeches, sweatshirts, jackets, hats and saddles designed for younger riding enthusiasts.

The product range of the store includes all the necessary equipment for horseback riders, such as helmets, jackets, sweatshirts, gloves, breeches, boots, jodhpurs and other pieces of equestrian clothing. 

Riding accessories can be found in the RIDER section.

We have all necessary riding equipment for a horse. Our offer includes horse riding accessories such as saddles, reins, halters, saddle pads, saddles, saddle girths, stirrups, stirrup leathers, rugs, boots, feed and grooming products. 

All products for horses can be found in the HORSE section.

Equishop is not only an online horse riding shop. Equishop is in fact the biggest equestrian store in Poland.

The store is located in Katowice at Aleja Korfantego 105 and occupies the area of over 500m^2 with the highest quality horse riding products.

You can find more information about us in the ABOUT US section.

This depends on the product. Usually with classic collections it is possible to order the requested goods.

However, please contact the store in advance via e-mail: contact@equishop.com, by phone or Messenger.

All orders are shipped within 24 hours of receiving payment provided all items in the order are in stock.

In order to check the availability of the product, please select the size / color on the product card. Next to the "add to cart" button you will see the information about the estimated time of shipment from our warehouse. You can also see the delivery time for each product in the order summary.

If your order includes a product with an extended waiting time, we will ship the whole order when the item arrives at the store. Unless you choose to have the available goods shipped separately. In that case, you will be charged extra for shipping the remaining item.

Change the currency to the desired one in the drop-down currency menu available in the upper right corner of the page.

Change the website language to ENGLISH in the language and currency drop-down menu at the top right of the page.

If the complaint is accepted, the shipping costs are returned to the Customer.

You have the right to return the goods or withdraw from the agreement.

In case of return, the shipping costs are not refunded.

Shipping costs are refunded to the Customer in case of withdrawal from the agreement. The withdrawal is possible only when the whole order is cancelled.

The goods should be sent by post / courier service paid for by the Customer to the store's address:

Equishop

Aleja Korfantego 105

40-161 Katowice

Poland

Please carefully pack the items you are returning and attach the filled out form or complete the online form:

• RETURN DECLARATION
• COMPLAINT DECLARATION

TO ALL CUSTOMERS FROM OUTSIDE THE EUROPEAN UNION! PLEASE DO NOT SEND THE RETURN PACKAGE WITHOUT CONTACTING US FIRST.

All return shipments sent without prior notice will be ignored and returned back to the customer! Arrangements must be made before sending a return shipment from non-EU countries. Please email contact@equishop.com if you wish to make a return.

Complaints are processed within 14 days from the time we receive your package.

In order to facilitate and speed up the procedure please fill out and attach the COMPLAINT DECLARATION to the package.

Please send the package with all the goods you wish to complain about to the following address:

Equishop
Aleja Korfantego 105
40-161 Katowice
Poland

The products you would like to complain about along with a filled-in COMPLAINT DECLARATION should be sent back to the store's address:

Please provide the following information:

• contact details
• a copy of the invoice or cash bill
• detailed description of the defect

Please send the package with all the goods you wish to complain about to the address below, together with the receipt (which will substantially facilitate the procedure):

Equishop
Aleja Korfantego 105
40-161 Katowice
Poland

If possible, we kindly ask you to put the word "complaint" on the package.

TO ALL CUSTOMERS FROM OUTSIDE THE EUROPEAN UNION! PLEASE DO NOT SEND THE RETURN PACKAGE WITHOUT CONTACTING US FIRST.

All return shipments sent without prior notice will be ignored and returned back to the customer! Arrangements must be made before sending a return shipment from non-EU countries. Please email contact@equishop.com if you wish to make a return.

It is not possible to exchange the product for another one. If you would like an exchange, you must return the unsatisfactory product within 30 days of receiving the shipment and place a new order instead.

In order to return the products, fill out the online form available on our website or attach the traditional (printable) form to the return shipment. Both forms are available HERE.

The return package should be sent back to the store's address along with the receipt:

Equishop
Aleja Korfantego 105
40-161 Katowice
Poland

Please note that custom-made products cannot be returned.

TO ALL CUSTOMERS FROM OUTSIDE THE EUROPEAN UNION! PLEASE DO NOT SEND THE RETURN PACKAGE WITHOUT CONTACTING US FIRST.

All return shipments sent without prior notice will be ignored and returned back to the customer! Arrangements must be made before sending a return shipment from non-EU countries. Please email contact@equishop.com if you wish to make a return.

Yes, you have 30 days from the date you received the goods ordered from equishop.com to return them. Please note that it is not possible to exchange products. The goods can be returned and you can place a new order instead.

The returned products must be clean and cannot bear any signs of use.

In order to return the products, fill out the online form available on our website or attach the traditional (printable) form to the return shipment. Both forms are available HERE.

The return package should be sent back to the store's address along with the receipt:

Equishop
Aleja Korfantego 105
40-161 Katowice
Poland

Please note that custom-made products cannot be returned.

TO ALL CUSTOMERS FROM OUTSIDE THE EUROPEAN UNION! PLEASE DO NOT SEND THE RETURN PACKAGE WITHOUT CONTACTING US FIRST.

All return shipments sent without prior notice will be ignored and returned back to the customer! Arrangements must be made before sending a return shipment from non-EU countries. Please email contact@equishop.com if you wish to make a return.

Yes, orders can be placed by calling the following phone number: +48 32 782 45 68 (press 7 when connected)

We are available from Monday to Friday from 10 am to 6 pm.

When placing your order by telephone, please prepare the following details about the products you have chosen:

• Brand
• Product name
• Product code (if applicable)
• Size and color

The more details you provide, the sooner we will be able to find the product you are interested in.

Delivery costs chart is available HERE and you can check estimated shipping charges there.

The final delivery price will be shown at the final stage of the order at checkout.

We send orders via:

• UPS
• Fedex
• TNT

In our physical Equishop store you can pay by cash and the following credit cards:

• VISA
• Master Card
• American Express
• JCB (Japan Credit Bureau)
• Maestro Diners Club
  
  Online payments can be made via:
  
  
• PayPal
• Credit/Debit Card (VISA, Master Card, Maestro, American Express, Japan Credit Bureau, Maestro Diners Club)

The amount due will be refunded using the same payment method selected when making the purchase.

For orders that were paid on delivery (cash on delivery), please fill in the "bank account number" box on the return form. The amount due will be transferred to your bank account.

Refund will be made within a maximum of 14 business days after the store has received your package.

Most products have size charts linked above the size buttons.